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F.A.Q

Questions about Order Placing:
1. Q: Do I need to pay the sales tax?
    A:    No, there is no sales tax on our site.

2. Q: What are the accepted payment methods?
    A:  We accept Credit Cards. 

3. Q:        Do you accept international orders?
    A:    Yes, we accept orders from almost all of the country, eg: Australia, Belgium, Canada, Finland, France, Greece, Greenland, Ireland, Japan, North Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United Stated and so on.

4. Q: Can I pay over the phone?
    A:    Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.

5. Q: Is my payment secure?
    A:    All online payments are save and secured. We have created a secure transaction environment. The ordering system we used is the industry standard for encryption technology -to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

6. Q: What should I do if I am getting an error when I pay with my credit card?
    A:    If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

7. Q: What would happen if my order did not go through but my credit card charged?
    A:    If you did not receive an order confirmation number at the end of the transaction, your order was not completed. If your credit card is charged for the unsuccessful order, We will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company's processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

8. Q: What can I do, if I cannot place an order successfully online?
    A:    If you encounter this problem, please try the following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. 3rd, if the above steps don't work, you can either send us email onlineserviceworlds@gmail.com.

Questions about Order Processing:
1. Q: Are all your items in stock?
A:    Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup and item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

2. Q: Can I change my order after my credit card is charged?
A:    Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please email us at onlineserviceworlds@gmail.com with your order number. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

3. Q: Can I cancel my order?
A:    Cancellation must be requested before the item has been shipped. We typically processed the order within 6 hours and shipped the item within 6 -24 hours. After the item has been shipped, the order cannot be cancelled.

4. Q: How do I cancel an order?
A:    Please contact our Customer Service Department via email within 6 hours of purchasing. But please be advised that sometimes the items are shipped within 6 hours after the placement of the order, depending on the time you place the order-the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped. 

5. Q: What are the shipping options and delivery timeframes for orders placed?
A:    The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 12 hours once your payment is cleared (sometimes within 6 hours). There are two shipping methods. EMS and DHL Express. EMS is the main shipping method. It takes about 5-7 business days to arrive your country/area. DHL Express usually takes 3-5 business days. For some further far away countries/areas, such as Italy, Netherlands etc, we recommend you to use DHL Express. For more shipping information, please link Return Policy.

6. Q: What should I do if my order never arrived?
A:    Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don't receive it in 2 weeks. Please contact customer service for assistance. Shipping Policy.

Questions about After-Sales:
1. Q: How do I return a product purchased?
    A:    We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.
Items can be returned for a refund or exchange for any reason within 14 days of the date of purchase. After 14 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.
Without a receipt:
Items purchased from our store can be returned or exchanged at the selling price if the item is unworn and unwashed.
Reserving the Right:
We reserve the right to make adjustments to the Return Exchange policy. Special circumstances may require partnership with corporate business partners.

2. Q: How long will it take to process the exchange or refund?
    A:    Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you. It usually takes 7-10 days. For refund, it takes about 2-3 days for credit card company to process the refund, you could check your credit card account in 3-4 days later.

3. Q: Will I have to pay any additional fee for the exchange or refund?
    A:    It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional fee. 
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